COMBINA GLOBAL offers a warranty on all carpet tiles, covering any manufacturing defects in materials and workmanship for a period of 1 year from the date of purchase. This warranty is governed by the terms and conditions outlined below, along with COMBINA GLOBAL’s general warranty policies. It is important to note that this warranty does not extend to damages caused by improper installation, accidents, mishandling during transportation, or failure to adhere to COMBINA GLOBAL’s care and maintenance guidelines, available on our website.
Warranty Claim Procedure
Terms & Conditions
This warranty is valid exclusively for the original purchaser and cannot be transferred unless specifically stated otherwise. The warranty will not apply in the following situations:
- Improper Installation or Use: The product or any of its components fail due to improper installation, misuse, negligence, or non-compliance with COMBINA GLOBAL’s care and maintenance guidelines, as detailed on our website.
- Damage from External Factors: Damage resulting from exposure to moisture, excessive heat, or the use of improper cleaning agents. Any alterations or modifications made to the product after installation are not covered.
- Wear and Tear: Normal wear and tear, including but not limited to fading, staining, or flattening of the carpet fibers, is not covered by this warranty.
- Subfloor Issues: Any issues arising from an improperly prepared or unsuitable subfloor are excluded from this warranty.
- Improper Use of Cleaning Agents: Damage caused by the use of harsh or inappropriate cleaning agents that are not recommended by COMBINA GLOBAL is excluded from this warranty.
Exclusions
- This warranty does not cover damage resulting from heavy impact, rolling loads, or any other external forces that exceed the recommended usage for the carpet tiles.
- Carpet tiles installed in areas exposed to excessive moisture or humidity, such as bathrooms or basements, without proper moisture barriers, are not covered under this warranty.
- Damage caused by improper moving of furniture or heavy objects across the carpet tiles.
For more information on our care and maintenance guidelines or to submit a warranty claim, please visit our website or contact our customer service team.